1. Introduction & Applicability
77dbdui ("Platform", "we", "our") operates an online casino and sports betting service for players in Bangladesh. This Privacy Policy is drafted in compliance with GDPR (General Data Protection Regulation) and applicable international data protection laws.
By using 77dbdui's website, mobile version, or any digital service, you consent to this Privacy Policy. If you do not agree with any part of this policy, please stop using 77dbdui and notify our support team.
This policy applies only to 77dbdui's own services. Third-party links or payment gateways have their own separate privacy policies.
Data Controller: 77dbdui acts as the Data Controller for your personal information under this policy. Contact: [email protected]
2. What information is collected
77dbdui collects only the information necessary to provide services. We do not collect unnecessary data. A detailed list is provided below:
2.1 Identity Information
- Full name (as provided during registration)
- Date of birth (for age verification)
- National ID number (during KYC verification)
- Passport or driving license details (if applicable)
2.2 Contact information
- Email address
- Mobile number
- Residential address (in KYC verification)
2.3 Financial information
- Mobile banking number (bKash, Nagad, Rocket)
- Deposit and withdrawal history
- Transaction reference number
- Account balance & pending payments
2.4 Gaming activity information
- Game session history & betting records
- Win and loss amounts
- Bonus usage history
- Favorite games & playing style
2.5 Technical Information
- IP address
- Browser type & version
- Device type (mobile/desktop)
- Operating system
- Login time & location
- Cookies & session data
3. Methods of information collection
77dbdui collects your information in the following ways:
Provided directly
What you write or submit yourself in registration forms, KYC uploads, support chat, or surveys.
Automatic collection
While browsing the site, playing games, and making payments, servers automatically record IP, browser, and device information.
Cookies and tracking
Cookies are stored in your browser to remember preferences, manage sessions, and improve site functionality.
Payment provider
Transaction confirmations and reference information are obtained from bKash, Nagad, or Rocket. Card or bank details are not stored on 77dbdui servers.
Third-party verification
Confirmation information may be obtained from identity verification agencies during the KYC process.
4. Purpose of data use and legal basis
77dbdui uses your information only for specific, clear, and lawful purposes. Each processing activity has a legal basis in accordance with GDPR standards.
| Purpose | Legal basis | Is your consent required? |
|---|---|---|
| Account creation and management | Contract fulfillment | No |
| Payment processing | Contract fulfillment | No |
| KYC verification | Legal obligation | No |
| Fraud and money laundering prevention | Legitimate interest and legal obligation | No |
| Customer service provision | Contract fulfillment | No |
| Responsible gaming monitoring | Legitimate interest | No |
| Personalized bonuses & promotions | Consent | Yes |
| Marketing emails & SMS | Consent | Yes |
| Site & UX improvement | Legitimate interest | No |
| Preservation and defense of legal claims | Legal obligation | No |
Withdrawal of consent: If marketing consent is given, it can be withdrawn at any time from Account Settings → Notifications.
6. Cookies & Tracking Technology
77dbdui uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect login and payment functionality.
7. Security Measures
77dbdui uses industry-standard technology and procedures to protect your data. No security system can offer a 100% guarantee, but we take maximum precautions.
7.1 Technical security
- SSL/TLS 3.0 encryption: All data transmission is encrypted
- AES-256 encryption: Stored sensitive information is encrypted
- Two-Factor Authentication (2FA): Additional layer for account login
- Firewall & DDoS protection: Preventing cyber attacks
- Regular Penetration Testing: Tested by independent security experts
7.2 Organizational security
- Only authorized personnel have access to necessary information (on a Need-to-Know basis)
- Employees receive regular data protection training
- Data Processing Agreement (DPA) signed with third-party service providers
- In case of security breach, relevant authorities are notified within 72 hours
In case of data breach: If your information is affected by a security incident, 77dbdui will notify you immediately via email and provide guidance on necessary steps.
8. Data retention period
77dbdui retains your information only for as long as necessary. After that, it is securely deleted or anonymized.
| Type of information | Retention period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal and regulatory requirements |
| Financial transaction records | 7 years | Anti-Money Laundering laws |
| KYC documents | 5 years after relationship ends | Regulatory obligation |
| Gaming history | 3 years (for active accounts) | Responsible gaming monitoring |
| Support chat logs | 2 years | Quality assurance and dispute resolution |
| Marketing information | Until consent is withdrawn | Consent-based |
| Cookies & session data | End of session or maximum 1 year | Technical requirements |
9. Your data rights
Under GDPR and international data protection laws, you have several fundamental rights. 77dbdui fully respects these rights.
Right to know
If you want to know what data 77dbdui holds about you, why it's held, and how it's used, we're obliged to provide full details within 30 days.
Right to access information
You can receive a free copy of all information stored about you. It will be sent in digital format within 30 days of request.
Right to rectification
If there is any error in your information, you can request a correction. Submit your request via Account Settings or through support.
Right to deletion
You can request deletion of your information if there is no legal obligation. Financial records may need to be retained for regulatory reasons.
Right to restriction of processing
You can request to restrict the processing of your information. During this time, 77dbdui may limit certain services.
Right to portability
You can receive your information in machine-readable format (JSON or CSV), making it easy to transfer to another platform.
How to exercise your rights: Email [email protected] or apply directly from Account Settings → Privacy. 77dbdui is obligated to respond within 30 days.
10. Minor Protection
77dbdui is operated exclusively for adults (18+). We do not collect any information from individuals under 18 years of age, and such activity is strictly prohibited. Age is verified during registration, and additional proof is requested if there is any doubt.
If we become aware that information from a minor has been collected, the associated account will be immediately closed, all information deleted, and relevant authorities notified.
11. International Data Transfer
Some of 77dbdui's service providers are located in different countries, so your data may be transferred internationally. Such transfers are always made under the following protections:
- Standard Contractual Clauses (SCC) approved by the European Commission
- Data Processing Agreement (DPA) with third parties
- Ensuring adequate data protection standards in the destination country
77dbdui ensures that wherever your data is processed, GDPR standards are maintained.
12. Changes to Privacy Policy
77dbdui may update this privacy policy from time to time due to business changes, legal updates, or service improvements. In case of significant changes, we will send email notifications at least 14 days in advance.
Each version will show the "Last updated" date. Continuing to use 77dbdui after changes will be considered acceptance of the new policy.
13. Contact the Data Protection Officer
For any questions, complaints, or requests to exercise your rights regarding privacy, contact us through:
Data protection email
[email protected]
Response within 24 hours on business days.
Live support
Site live chat — available 24/7. Mention Privacy matters and it'll be routed to the specialist team.
General Support
[email protected]
For account settings, payments, and gaming support.
Regulatory complaint
If you are not satisfied with 77dbdui's decision, you have the option to file a complaint with the licensing authority Curacao eGaming.